To verify the program`s performance, the supplier and customer must agree on a starting point. This generally takes the form of operating costs per mile for the last full period prior to the agreement, i.e. the NAFA “maintenance and repair” cost categories, “tyres” and “oil”. Better yet, if the fleet can accumulate these figures (expressed in cents per mile) in recent years, it would take into account all the unusual circumstances that might have been distorted in the previous year. What are the consequences if performance falls below the level set in ALS? Customers can create common metrics with multiple service providers that take into account the multi-supplier impact and impact the creditor may have on processes that are not considered to be in compliance with the contract. Most SLAs start with standard service levels provided by the provider and prefer it. These should be seen as a good starting point for negotiations and should not be considered non-negotiable, regardless of what the seller initially says. Note that service level requirements outside of the normal service level metrics of creditors may result in additional costs or charges. This is generally the case for providers that offer a standardized service to multiple customers, such as cloud-based service providers. Cloud providers are more reluctant to modify their standard SLAs because their margins are based on providing goods services to many buyers.
However, in some cases, customers are able to negotiate terms with their cloud providers. Service level agreements offer your organization the ability to complete the following 8 items: If the service provider is acquired by another company or merged with another entity, the customer can expect that their ALS will still be in effect, but that may not be the case. The agreement may need to be renegotiated. Don`t make assumptions; Note, however, that the new owner does not want to alienate existing customers, so they can choose to honor existing SLAs. External suppliers bring programs to the fleet to perform a function for which the fleet lacks either the know-how or the resources to perform in its own home. The part of the lender`s performance – if the program can actually do the job – can and should be checked regularly by the fleet manager. The review of a maintenance management provider begins, as noted above, with a service level agreement that defines for program performance what the provider agrees to and measured the savings. Also remember that there is a difference between monitoring program performance and making it available; We`ll discuss delivery later. This first step can be covered by the institution of a Service Level Agreement (SLA) in the global master contract or an agreement between the seller and the fleet. SLAs are an essential part of any successful partnership and should cover all aspects of the relationship: fuel accounting for most of the variable or operational costs of the fleet, depreciation is also the main element of fixed or level costs. In the case of rental fleets, depreciation is the main element of the monthly rental payment when the leasing of the most common fleet, the open TRAC (the terminal of the rent adjustment clause), is used.