Accounting Department Service Level Agreement

SLAs also facilitate communication through monthly service level reviews (SLRs), which allow stakeholders to get to the bottom of issues so they can be easily fixed. For example, a significant increase in the duration of after-sales service calls can help detect product issues before harming the business. A service level agreement is a legally binding document that states that we will provide certain services according to a set schedule. If we do not comply with the Service Level Agreement, you may take action against us, including notification to the Better Business Bureau. Your employees do not sign SLAs. Independent contractors do not sign SLAs. However, if you work with, we are responsible, in accordance with the conditions described in the SLA, for ensuring that our accountants, who are all W2 employees whom we have hired, comply with the agreements we promise you. You will complete the accounting processes accurately and punctually each month, or we are responsible for it. The best BPO providers evaluate their team`s performance using agreed PPCs, which are monitored and reported weekly to ensure the quality of work during the month. These metrics are monitored and reported in addition to the agreed service level agreement metrics. The figures are communicated to the company via a real-time dashboard and/or a monthly check.

If executed correctly, BPO SLAs ensure that both parties understand their responsibilities and focus on the appropriate areas, while laying down the metrics used to measure service. They also create responsibilities and communications, establish a dialogue about important issues within the company, and outline corrective actions and actions if agreed service levels are not met. BPO SLAs are ultimately determined by an organization`s unique needs and the metrics that are most important to its success. There really is no “one size fits all” metrics. On this blog, however, we give you an overview of the valuable service level metrics that companies can consider as part of their BPO contracts. SLAs, kept on track by carefully selected PPCs, outline a successful relationship between a company and its BPO provider. They set out a clear set of rules that will keep everyone on the same track, while analyzing areas where improvements can be made. With a well-structured SLA, customers and BPO providers can move forward with the certainty that both parties know exactly what has been agreed upon and what level of service needs to be provided. And the SLA and Ongoing Service Level Reviews (SLRs) provide a great forum for both organizations to effectively communicate about business performance and address issues that arise.

Service level metrics also help put issues in the right perspective. While the cause can still be addressed, five poorly processed invoices become less alarming when it is clear that another 20,000 were processed correctly during the same period. On the other hand, a sudden increase in errors requires further analysis…